Frequently Asked Questions

You will receive access to the features in the Powerverse app for a period of 3 years, or as otherwise specified during sign-up. Prior to the end of the 3-year period, we will aim to contact you regarding options to renew your subscription, which may be subject to a subscription fee.

Yes. You will be able to access and manage your charger on each device.

Yes. You can join Powerverse and have the VCHRGD Seven home EV charger installed now, and install solar at a later date.

Yes. You can prevent unauthorised use of your charger by enabling the Secure Charging (Authentication Required) setting in the Powerverse mobile app. Once enabled, you will be prompted to authenticate yourself with the Powerverse mobile app or an RFID card (included with the charger), each time you connect your EV to the charger.

For customers on the “Octopus Go” tariff, you can use the Powerverse app to manually input the per kWh price information by timeband, before setting the schedule for the times you want to charge. The Powerverse app is not currently integrated with Octopus Energy’s “Octopus Go”, “Agile Octopus” or “Intelligent Octopus” time-of-use tariffs. Full integration with Octopus Energy’s “Octopus Go”, “Agile Octopus” and “Intelligent Octopus” tariffs will be coming soon.

The RFID cards which come with your VCHRGD Seven charger provide the ability to authorise charging sessions without logging into the Powerverse app. You do this by touching your RFID card on the RFID reader on the charger. You will receive two RFID cards with your VCHRGD Seven charger.

The VCHRGD Seven is compatible with all solar systems. It can be configured to prioritise sending excess solar energy to your EV instead of exporting it back to the grid.

When you place your order we capture Name, Address, Phone Number and some details as to whether you are a home owner and whether your home has off-street parking. We need this data to determine whether we can serve you and also to be able to assign an installer from our trusted installer network based on your location.

During the Digital Home Assessment, we capture details about your home energy use as well as more technical details about your current electrical installation – including photographs of things such as your consumer unit (fuse box), and the location where you want your charger to be installed. Powerverse and our installation partners use this information to plan your installation and also to determine whether you need to apply to your Distribution Network Operator (DNO) before installation, or possibly have an isolation switch fitted. (See other FAQ entries for information on DNO applications and isolation switches.)

We collect technical information pertaining to each individual charging session – start / stop time, rate of charge (kW), energy added during charging session (kWh). Additionally we capture the total amount of power being accessed by the home. If charging authorisation is enabled then we process each request for authorisation.

Data security is of paramount importance to Powerverse, all data is stored securely, is encrypted in transit and personal data is only accessed by staff when their job role demands it such as, for example, for the purposes of contacting you about your installation, answering a query, or helping to resolve an issue.

The minimum version for the Powerverse app to work is iOS 12.4 and Android 6.0.

The Powerverse Early Access offer is only available to homeowners who live in single residential dwellings and have dedicated off-street parking. Currently there is no OZEV grant available for such installations.

Yes, the charger will need to be installed in a location with Wi-Fi access. If you do not have a good Wi-Fi connection at the location you want your charger installed, a Wi-Fi extender can be a good option to extend the range of your existing Wi-Fi network. These are readily available online or from many home electrical outlets.

5 metres.

Yes, the VCHRGD Seven charger is compliant with OZEV’s “The Electric Vehicles (Smart Charge Points) Regulations 2021”.

This really depends on your needs and preference. Here are some things you might want to consider.

– Convenience: Tethered chargers have a permanently attached cable. The VCHRGD Seven tethered charger comes with a Type 2 connector.

– Flexibility: While you need to plug the cable into an untethered charger, you can use both Type 1 or Type 2 cables.

– Cable Length: Our tethered charger’s cable is 5m in length, whereas an untethered charging cable can be up to 10m for either connector type.

– Cost: We’re offering both tethered and untethered chargers at the same great price. You’ll need to purchase a cable separately if you purchase an untethered charger.

Auto Power Balancing is an important safety feature. The VCHRGD Seven charger can charge your electric vehicle (EV) at a maximum of 32A. If there are other appliances using electricity in your home at the same time as the charger, such as your dishwasher or electric shower, Auto Power Balancing will adjust the amount of electricity going to your EV to prevent overloading your circuit and potentially tripping your fuse.

The maximum charging rate of the charger is 32A / 7.4kW.

The VCHRGD Seven charger comes with a 3 year warranty as standard.

The VCHRGD Seven charger comes in 2 options: tethered or untethered.

The tethered version has the cable and connector built-in and will only work with electric vehicles that charge with a Type 2 connector. Type 2 connectors are the most common European standard connector.

The untethered version comes with a Type 2 socket; this is a universal solution because there will always be a cable that connects your car to a Type 2 socket, whether it’s Type 1 or Type 2. If you’re in doubt about the connector type your vehicle uses, check with the car manufacturer.

We currently only offer our charger with installation included. Our trusted installers will ensure that your charger is installed and commissioned, and give you a quick tour of the Powerverse mobile app, before leaving your property.

Once you’ve selected your charger and made payment you’ll be asked to complete our online home assessment. One of our professional accredited installers will review your responses to check that the charger can be installed at your premises. If they need to ask you any questions, they’ll contact you directly.

We recommend you complete the home assessment on your mobile device as you’ll need to take and upload a few photos of home’s existing electrical installation.

A standard installation typically takes 2 – 3 hours.

Standard Installation, which is included with all purchases, includes the fitting of the VCHRGD Seven charger to a brick or plaster wall up to 1.8 metres high; up to 15m cable run including 5m of white plastic conduit to conceal interior wiring; drilling through a wall up to 500mm thick; and a demo of the charger and Powerverse app before the engineer leaves your premises. We will also install a Type 2 Surge Protection Device as part of our Standard Installation package, which protects your EV charger and EV from a voltage surge at your property. For the full Standard Installation specification, please view the Customer Terms & Conditions here: powerverse.com/home-ev-charger/customer-terms-conditions

If our installers identify that you need an isolation switch fitted to your property, you will need to contact your energy supplier directly to request one be fitted. An isolation switch is installed alongside your electricity meter and is part of your electricity metering setup. Only specially accredited engineers are authorised to fit an isolation switch; it is not a job that most household electricians are legally permitted to undertake. The vast majority of accredited engineers work for energy suppliers which is why, in most cases, you will need to contact your energy supplier to fit an isolation switch. Depending on their availability, this process usually takes between 2 – 4 weeks. Powerverse is unable to influence this process and we are not able to install your charger until an isolation switch is fitted. Your energy supplier may charge for the supply and installation of your isolation switch.

If our installers identify that additional works are required to complete your installation, they will provide a quote for this work. This may happen before your installation is scheduled, based on your Digital Home Assessment submission, or on the day of installation if unforeseen additional works are required. You will need to pay for the additional works for the installation to proceed.

In rare cases we may not be able to go ahead with your installation and will therefore refund you in full.

Our trusted installers will help you apply for an electrical supply upgrade from your DNO if required to accommodate your Powerverse EV charger. Please be aware that, depending on your DNO’s availability, this process usually takes between 4 to 16 weeks. Powerverse is unable to influence this process and we are not able to install your charger until the upgrade is complete. Your DNO will typically upgrade your supply at not cost to you; however, in a small number of circumstances, they may charge to upgrade your supply.

Our installation engineer will arrive at your property ready to install your VCHRGD Seven charger on the scheduled day of installation. On arrival they will survey the installation area to check that the installation can be undertaken safely and in accordance with our ‘Standard Installation’ criteria. The engineer will typically take 2 – 3 hours to install the charger. They will need to connect your charger to your Wi-Fi network, and use your Wi-Fi network to help you set-up the Powerverse app. Once the charger is installed and the app is set-up, you will be ready to start charging!

Installation of the charger by one of our accredited installers comes with a 1 year warranty as standard.

The first installations will take place in October. Our trusted installers will contact your directly to organise a suitable installation date.

We work with a network of professional, OZEV-registered installation engineers around the country.

Yes. Your charger will be delivered to your address approximately one week before your confirmed installation date.

You can review our Terms and Conditions here: powerverse.com/home-ev-charger/customer-terms-conditions

We have a dedicated Customer Support team who will be respond to any queries or issues you have pre-installation. You can contact the support team via support@powerverse.com; we aim to respond to all enquiries within 24 hours, Monday to Friday. It may take us a little longer during busy periods

We have a dedicated Customer Support team who will respond to any queries or issues you have pre-installation. You can contact the support team via support@powerverse.com; we aim to respond to all enquiries within 24 hours, Monday to Friday. It may take us a little longer during busy periods.

Yes! Just email us at hello@powerververse.com and we’ll get back to you as soon as we can.

The discount has already been applied and is included in the advertised price.

You can review our Terms and Conditions here: powerverse.com/home-ev-charger/customer-terms-conditions